Often, we are asked to make decisions by people. They want us to decide something right then and right there based off of what they personally want. They are asking you to meet their emotional needs. They're asking you to choose their preference and what serves them. The decision that they're asking you to make often is about what “feels best” to them. They are not considering whom else it may affect. Many times they are not asking, “Is this the best for my students?” What they're saying is, “Give me what I want! Give me my way!” The same people often will feel that if you don't decide their way you are not listening to them. Deciding any other way but for them is considered unacceptable.
Unfortunately, we do not have the benefit of making decisions as always please people. Sometimes the decisions do not even please us. Instead, we have the privilege to make decisions are best for all concerned and connected parties. This may not grant someone instant gratifications. Your decision will need to be well thought out and researched. You will have to ask “Is it best for the student? Is it legal, moral or ethical? How will this affect others on our staff or in the community?”
By making decisions like this, you cannot always make an off the cuff or on the fly decision that will please the person who's come to you. But, you will have a great opportunity to make the best decision. And to make the right decision may not make the other party happy. Hopefully you've already invested enough personal capital in this person that when they receive a decision is not in line with their choice they will still be willing to work towards the campus’ ultimate goals and serve the student population.
